Team Manager (Autism)

Our ADHD Careers: About the role

Salary: £70,000

Shift and Schedule: Working Hours 40 (Mon - Fri)

Location: Remote (initial training in Nettleham/Lincoln)

Full job description:

Do you want to make a difference?

Are you ready for a new challenge?

Can you work in a team that's supporting world class healthcare for people with ADHD?

If you have answered YES to these questions, we have a great opportunity for you!

Essential Duties and Responsibilities:

• Provide strong leadership and management of the clinical team, fostering a positive and collaborative work environment. You will be responsible for the Line Management of the clinical team ensuring adherence to company policies, processes, clinical governance requirements and regulatory standards. You will be required to support team members in relation to caseload management, clinical capacity and planning of clinical delivery.
• Have the ability and willingness to hold productive, but challenging conversations, and follow formal processes where your team members are not meeting quality standards or performance targets. You will be responsible for all matters relating to line management including sickness management and performance management, preceptorship and probation.
• The postholder is required to manage informal resolutions to concerns / complaints received from patients and families. You will assist the patient experience team to respond to formal complaints where an informal resolution has not been successful, which will require an investigation of the concerns and identify opportunities for improvement and a written response. The Team Manager will ensure the implementation of agreed action plans from complaints and patient safety incident reviews.
• Conduct regular team meetings at a frequency of at least monthly to share knowledge, cascade information from Keys Health, and address challenges. You will use these meetings to enhance team cohesion and ensure a unified approach to patient care, ensuring consistency across Autism360 service. Through collaboration with the Deputy Head of Operations, ensure seamless coordination and efficient operations and addressing any issues that may impact patient care or experience.
• To be the first point of contact for your team members to report and record clinical incidents, taking all necessary actions to ensure the immediate safety of patients, their families and staff.
• Complete a range of patient safety incident reviews and investigations at the instruction of the Clinical Director or Patient Safety Lead. You will be required to analyse and interpret a range of facts and situations and make appropriate recommendations to learn from the findings of the incident.
• Experience of overseeing & managing mental health risk &/or safeguarding concerns raised by your team. This must include the ability to contain and support so they can carry out their role efficiently and promote a culture of safe management of risk. You will be the first point of contact for support regarding the management of risk providing advice and guidance and ensuring adherence to the relevant legislative and legal requirements.
• Working collaboratively with the Autism Senior Clinicians with the induction of all new staff within your team, supported by the wider programme of onboarding within the organisation, and will provide support to the clinician throughout the probationary period as required.
• The postholder will possess well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to patients, their families, carer and other professional colleagues both within and outside of the organisation.
• The postholder will ensure that all appraisals, annual leave requests and sickness monitoring are up to date for their allocated team.
• Working collaboratively with the Senior Clinicians and HR with the monitoring of clinical performance and undertake performance management plans where necessary.
• Take responsibility for own continuous professional development, maintaining a sound level of professional knowledge and competence in line with professional development plan agreed at annual appraisal.
• In the absence of the Senior Clinician, there is an expectation that you support in their duties as and when required.

Qualifications and Experience:

• Qualified healthcare professional with current UK registration with the appropriate governing body (i.e. NMC, HCPC) with no restrictions on practice
• Ability to work unsupervised and independently and manage own workload
• Excellent clinical decision-making skills
• Exceptional organisational and problem-solving skills, with the ability to engage with clients, colleagues and carers.
• Experience with remote work and conducting virtual clinics.
• Detailed understanding of co-occurring conditions and differential diagnosis, including mental health conditions.
• Strong understanding of NICE Guidelines for Autism assessment and diagnosis
• Strong communication, empathy, analytical skills, and experience with neurodivergent individuals.
• Leadership and management experience.
• Desirable - Experience in conducting autism assessments using ADOS-2 and ADI-R assessment tools

Competencies:

• Communication and Collaboration
• Clinical Decision Making
• Risk Assessment and Management
• Ability to work independently