SME & Enquiries Supervisor

ADHD Careers with ADHD 360

SME & Enquiries Supervisor

Full-Time


Our ADHD Careers: About the role

Salary: £28,080 per year increasing to £29,120 upon successful probation

Shift and Schedule: Monday to Friday 10:00 to 18:00

Location: Lincoln

Full job description:

Do you want to make a difference?

Are you ready for a new challenge?

Can you work in a team that's supporting world class healthcare for people with ADHD?

If you have answered YES to these questions, we have a great opportunity for you!

Job Summary:

Responsible for the supervision of a small, dedicated, fast paced inbound team, specialising in patient care. Ensuring all of the team fulfil their duties in line with the direction of the ‘Inbound Operations Management’, within a timely manner and to the required standard working with set SLA’s.

Essential Duties and Responsibilities:

  • Subject Matter Expert on the forms of communication between patients (telephone, social media, live chat and email)
  • Supervising the inbound team, including one to one’s and appraisals, ensuring tasks are fulfilled in a timely manner and to the required standard
  • Oversight and communicating with patients to a high standard, whilst supporting them through queries relating to their current treatment
  • Oversight of and the management of our patients expectations, helping them communicate to their clinician regarding their treatment
  • Training of new and existing enquiries team members on their duties
  • A key measure for this role will be patient satisfaction and the accuracy of the advice given
  • Designing and implementing new processes and ensuring communication between staff and patients is up to date and accurate at all times.

Qualifications and Experience:

  • Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
  • Organisation skills and an ability to manage own workload whilst supporting their team
  • Excellent telephone skills to handle calls with a variety of unknown subject matters, while maintaining a compassionate yet task-focused approach, even under pressure
  • An ability to work on own initiative yet be a key part of a team
  • Be a natural problem solver
  • Positive outlook and an ability to work well under pressure
  • Being flexible to ‘go the extra mile’ when a patient in need requires that ‘little bit extra’

Competencies:

  • Integrity
  • Dependability
  • Attention to detail
  • Confident
  • Team player
  • Resilience
ADHD 360 Core Values

The ADHD 360 culture and workplace

ADHD 360 Culture and Workplace

At ADHD 360 we pride ourselves on having a flat ADHD Careers culture where everyone has a voice no matter what position they hold in our business.

1. The acceptance of help: There are no prima donnas at ADHD 360

2. Respect and Protection of each other: We all work as a team striving for the same end goal; to offer the best and be the best

3. Encouragement: We have a lot of fun at work, and we encourage each other

4. We don’t do blame: We all stand by each other, when mistakes are made we look for the learning and move forward

5. HONK: This comes from a lesson from Saatchi and Saatchi, Why geese fly in their V formation. If someone needs help they’ll HONK, it’s what you’ll hear in our office. We’re never frightened to say I need help.

Are you interested in joining the ADHD Family?

We are always on the lookout for talented and dedicated professionals who are passionate about their work and eager to make a difference.

If you're interested in joining our team, we'd love to hear from you and discuss the opportunities!