Patient Safety Response Lead

Full-Time

Our ADHD Careers: About the role

Salary: £52,000 per annum

Shift and Schedule: 40 hours per week

Location: Hybrid – Remote with occasional in person attendance at our Sheffield/ Lincoln Office for meetings, training and events

Benefits:

28 days annual leave plus bank holidays (and a holiday purchase scheme)
Birthday Off
Employer’s pension contribution above minimum
Enhanced maternity, adoption, shared parental and paternity pay & paid fertility leave for those undergoing fertility treatment
DBS paid
EV Car Scheme
Blue Light Card
Personal wellbeing support
Employee assistance programme
Keys Health services discount for you and your family of 12.5%
Use of our ADHD360 static home (near Alton Towers)
Company celebration events

Full job description:

Do you want to make a difference?

Are you ready for a new challenge?

Can you work in a team that's supporting world class healthcare for people with ADHD?

If you have answered YES to these questions, we have a great opportunity for you!

Company Description:

Keys Health is a division of Keys Group and is made up of ADHD360, Autism 360 and Mable.

ADHD360 and Autism360 diagnose, treat and empower those living with Neurodiversity to unlock their potential and live brighter lives. Mable delivers a complimentary speech and language therapy that supports a range of communication challenges through schools and privately.

Our mission is simple (but mighty): to make neurodiversity something to celebrate, not hide. Help us make every patient’s journey the best it can be.

Job Summary:

The Patient Safety Response Lead plays a key role in the operational delivery of patient safety and safeguarding across the Health Division. The role provides expert, real-time support to clinicians and teams to manage risk, safeguarding concerns, and complex cases safely and effectively.

Acting as a central point of expertise, the postholder supports clinical decision-making, coordinates responses to risk, and ensures timely and appropriate escalation.

Working closely with the Head of Patient Safety and Safeguarding, the role contributes to the delivery and continuous improvement of patient safety processes in line with key national patient safety and safeguarding strategies, including the Patient Safety Incident Response Framework (PSIRF), supporting organisational learning and the embedding of safe practice.

Essential Duties and Responsibilities:

Provide expert advice on complex patient safety, safeguarding, and mental health risk issues
Lead coordination and escalation of high-risk or urgent cases, including direct patient engagement where needed
Liaise with external partners (e.g. GPs, crisis services, local authorities) and represent the organisation at safeguarding meetings
Maintain oversight of waiting list risks, ensuring appropriate identification and management of higher-risk patients
Oversee and support Clinical Referral Coordinators, ensuring consistent triage and escalation processes
Monitor emerging risks and provide real-time guidance to staff, supporting development through training and case discussions
Collaborate with governance and operational leads to identify and address patient safety concerns
Lead or support patient safety incident responses and investigations in line with PSIRF
Analyse incidents and safeguarding activity to identify themes and improvement opportunities
Deliver audits and ensure learning is embedded into practice with measurable improvements
Contribute to the development and maintenance of patient safety and safeguarding policies

Qualifications and Experience:

Professional qualification in a relevant field (e.g. Mental Health Nurse, Social Worker, or equivalent) with registration
Significant experience in safeguarding (adults and/or children) and/or mental health risk management, including supporting complex cases
Excellent communication and decision-making skills
Demonstrated ability to make autonomous decisions in complex and high-risk situations
Ability to work independently and manage competing priorities
Experience delivering training or supporting staff development (Desirable)
Familiarity with national patient safety frameworks (e.g. PSIRF) (Desirable)
Experience working within neurodevelopmental services (e.g. ADHD) (Desirable)

Additional Info:

Additional Information

This role works across the Health Division and supports the delivery of safe, effective patient safety and safeguarding processes across the organisation.

The postholder provides operational leadership and support, working under the direction of the Head of Patient Safety and Safeguarding, who retains responsibility for strategic oversight, governance, and framework development.

This role may involve occasional travel for meetings, training, or external agency engagement.

Due to the nature of the role, the postholder must always maintain strict confidentiality and professional boundaries.

Patient Safety Response Lead