Patient Advice and Liaison (PALS) Officer

ADHD Careers with ADHD 360

Patient Advice and Liaison (PALS) Officer

Full-Time

Our ADHD Careers: About the role

Salary: £27,851.20

Location: Lincoln LN2 2LL

Full job description:

Do you want to make a difference?

Are you ready for a new challenge?

Can you work in a team that's supporting world class healthcare for people with ADHD?

If you have answered YES to these questions, we have a great opportunity for you!

Job Summary:

The Patient Advice and Liaison Service (PALS) Officer acts as the first point of contact for patients, families, and carers who require information, support, or assistance in resolving concerns about their healthcare experience. The role promotes a culture of openness, patient-centred care, and continuous improvement within the organisation working alongside our Patient Experience team promoting patient voice.

Essential Duties and Responsibilities:

  • Offer confidential, impartial advice and information about our ADHD service, processes, and patient rights.
  • Oversight and communicating with patients to a high standard, whilst supporting them through queries relating to their current treatment.
  • Supporting of and the management of our patients expectations, helping them communicate to their clinician regarding their treatment.
  • Act as a bridge between patients, relatives, and front office staff to foster mutual understanding and remedial actions.
  • Maintain professional, empathetic communication with individuals who may be distressed or anxious.
  • A key measure for this role will be patient satisfaction and the accuracy of the advice given

Qualifications and Experience:

  • Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
  • Organisation skills and an ability to manage own workload whilst working in a busy team.
  • Excellent telephone skills to handle calls with a variety of queries, while maintaining a compassionate yet task-focused approach, even under pressure.
  • An ability to work on own initiative yet be a key part of a team.
  • Be a natural problem solver.
  • Positive outlook and an ability to work well under pressure.
  • Being flexible as priorities can shift quickly.

Competencies:

  • Active Listening
  • Dependability
  • Verbal & Written Communication
  • Confident
  • Team-Player
  • Resilience
  • Empathy & Patience
  • Problem-Solving
ADHD 360 Core Values

The ADHD 360 culture and workplace

ADHD 360 Culture and Workplace

At ADHD 360 we pride ourselves on having a flat ADHD Careers culture where everyone has a voice no matter what position they hold in our business.

1. The acceptance of help: There are no prima donnas at ADHD 360

2. Respect and Protection of each other: We all work as a team striving for the same end goal; to offer the best and be the best

3. Encouragement: We have a lot of fun at work, and we encourage each other

4. We don’t do blame: We all stand by each other, when mistakes are made we look for the learning and move forward

5. HONK: This comes from a lesson from Saatchi and Saatchi, Why geese fly in their V formation. If someone needs help they’ll HONK, it’s what you’ll hear in our office. We’re never frightened to say I need help.

Are you interested in joining the ADHD Family?

We are always on the lookout for talented and dedicated professionals who are passionate about their work and eager to make a difference.

If you're interested in joining our team, we'd love to hear from you and discuss the opportunities!