New Patient Success Adviser (Outbound)

Company Description:

Want to be part of a healthcare revolution? ADHD 360 isn't just changing lives – we're transforming the entire narrative around neurodiversity. As the UK's leading ADHD diagnosis and treatment provider, recently crowned Medical Service of the Year 2024/25, we're on a mission to make neurodiversity something to celebrate, not hide.

Job Summary:

Additional Info:

As an outbound sales adviser you will contact all potential patients who have signed up via our website as potentially interested in the services we offer with the aim of converting this interest into treatment package sales.

Essential Duties and Responsibilities:

• New patient contact
 Make XXX outbound calls per day to potential new patients to ADHD360
 Discuss the features, advantages and benefits of our patient proposition and convert into patient commitment by securing a payment for assessment
 Work towards a pre-defined set of KPIs which align to the overall channel growth strategy of ADHD360
• New patient journey
 Ensuring newly committed patients are aware of next steps including their own onboarding responsibilities prior to Remote Clinic booking to ensure a smooth and hassle free experience
• Collaborate with the fulfilment POD (8) to ensure all clinical availability is maximised for patient benefit.
• VIP and Upgrade patient management support where appropriate

Competencies:

• Integrity
• Dependability
• Strong verbal and written communication skills
• Team player
• Resilience

Safeguarding Responsibilities:

ADHD360 is committed to safeguarding and promoting the welfare of children, young people, and adults. Safeguarding is everyone's responsibility, and all employees are required to act in such a way that always safeguards the health and wellbeing of children, young people, and adults that you may come into contact with during your work. To fulfil these duties, you will be required to participate and attend appropriate mandatory training to recognise the signs and symptoms of abuse and how to respond to these signs and symptoms. All employees are required to adhere to local and national safeguarding policies and guidance. All employees must also ensure that they understand and act in accordance with this clause. If you do not understand exactly how this relates to you personally, then you must ensure that you seek clarification from your line manager or refer to the company Safeguarding policy. Equally, all managers have a responsibility to ensure that their team understand their individual responsibilities regarding the safeguarding of children, young people and adults.