Fulfilment Manager

Company Description:

Want to be part of a healthcare revolution? ADHD 360 isn't just changing lives – we're transforming the entire narrative around neurodiversity. As the UK's leading ADHD diagnosis and treatment provider, recently crowned Medical Service of the Year 2024/25, we're on a mission to make neurodiversity something to celebrate, not hide.

Job Summary:

As Fulfilment Manager, you will play a vital role in ensuring our significant clinical resources are maximised effectively.
Through leading the fulfilment team and excellent stakeholder management across other departments, you will ensure all assessment appointments are utilised in the most effective manner ensuring our patients have the best experience possible with our clinical colleagues during their patient journey.

Additional Info:

Essential Duties and Responsibilities:

• Management and support of a current team of 6

 1 x NHS contract co-ordinator
 1 x Fulfilment co-ordinator
 3 x DNA and fulfilment co-ordinators
 1 x SME New Patient Success Team

• Ensuring fulfilment is delivered through both the fulfilment team, New Patient success team (6 colleagues) and clinical service managers colleagues (2) across the clinical management team.

• Delivering both daily and monthly reporting of fulfilment delivery to the wider business.

• Produce weekly reporting, monitoring all aspects of commercial transactions relating to assessments, from volumes by product type to expected revenues.

• Managing and maintaining growth for each of the main patient channels; Private, RTC and NHS contracts, in line with the overall growth strategy in collaboration with the marketing manager and team, ensuring the connection with NPS and fulfilment is secure and mutually productive.

• The ability to forecast longer term assessment volumes with the Fulfilment co-ordinator using trend data and by collaborating with the marketing team both internally and externally.

Competencies:

• Integrity
• Dependability
• Strong verbal and written communication skills
• Team management skills
• Resilience

Safeguarding Responsibilities:

ADHD360 is committed to safeguarding and promoting the welfare of children, young people, and adults. Safeguarding is everyone's responsibility, and all employees are required to act in such a way that always safeguards the health and wellbeing of children, young people, and adults that you may come into contact with during your work. To fulfil these duties, you will be required to participate and attend appropriate mandatory training to recognise the signs and symptoms of abuse and how to respond to these signs and symptoms. All employees are required to adhere to local and national safeguarding policies and guidance. All employees must also ensure that they understand and act in accordance with this clause. If you do not understand exactly how this relates to you personally, then you must ensure that you seek clarification from your line manager or refer to the company Safeguarding policy. Equally, all managers have a responsibility to ensure that their team understand their individual responsibilities regarding the safeguarding of children, young people and adults.