Clinical Referral Co-ordinator

Our ADHD Careers: About the role

Salary: £49,000

Shift and Schedule: 40 hours per week

Location: Hybrid role: 1 to 2 days required in our main office - Deepdale Enterprise Park, Lincoln, LN2 2LL

Benefits:

• 28 days annual leave plus bank holidays (and a holiday purchase scheme)
• Birthday off
• Employer’s pension contribution above minimum
• Enhanced maternity, adoption, shared parental and paternity pay & paid fertility leave for those undergoing fertility treatment
• DBS paid
• EV car scheme
• Blue light card
• Medicash
• Personal wellbeing support
• Employee assistance programme
• Keys Health services discount for you and your family of 12.5%
• Use of our ADHD360 static home (near Alton Towers)
• Company celebration events

Full job description:

Do you want to make a difference?

Are you ready for a new challenge?

Can you work in a team that's supporting world class healthcare for people with ADHD?

If you have answered YES to these questions, we have a great opportunity for you!

Essential Duties and Responsibilities:

• Carry out comprehensive review and assessment of need for patients awaiting ADHD assessments ensuring that patients receive timely care according to clinical need
• Assess patients’ health needs and be able to assess and manage risk factors including safeguarding needs, using evidence based clinical knowledge
• Providing advice, support and information to patients being referred to ADHD360
• Deliver non-judgemental care that makes a positive difference to patient experience
• Work alongside external stakeholders to manage risks for patients both under our care and awaiting assessment.
• Offer clinical advice and guidance to inbound teams to support with urgent enquiries in relation to risk and safeguarding
• Signpost new referrals to appropriate services and information relevant to the presenting complaint.
• Support informal training of administrative staff to improve patient experience
• Work in conjunction with specialist advisors (Patient Safety Lead and Safeguarding Lead) to ensure emergent situations are actioned appropriately.
• Escalate clinical concerns outside of the role through the appropriate escalation pathway.

Qualifications and Experience:

• Qualified Social Worker with extensive Mental Health experience or Mental Health Nurse (registered with NMC/Social Work England/Social Care Wales)
• To work unsupervised and independently within the NMC Code of Professional Conduct/ BASW Code of Ethics
• Educated to Level 6 or equivalent experience
• Demonstratable mental health and risk management experience
• Demonstratable experience of telephone assessments (Desirable)
• Experience working with people who have undiagnosed/ diagnosed ADHD (Desirable)
• Experience working with safeguarding networks (Desirable)

Competencies:

• Excellent communication skills, ability to communicate effectively with staff and patients. Enabling complex technical information to be communicated in a style that colleagues can comprehend and implement.
• Ability to analyse complex information and present information effectively to a range of audiences.
• Knowledge of Local and National health agendas
• Ability to build constructive relationships and networks with a wide range of stakeholders both internal and external.
• Professional approach consistent with regulatory body expectations
• Excellent time management and ability to manage own workload
• Strong desire to uphold clinical standards, organisational values and deliver best practice
• Ability to support and guide non-clinical colleagues to understand and engage with challenging conversations
• Excellent navigation and liaison with external stakeholders in the delivery of person centred safe care