Patient Safety Investigator

Full-Time

Our ADHD Careers: About the role

Salary: £49,000 per annum

Shift and Schedule: 40 hours per week

Location: Hybrid - Remote with occasional in person attendance at our Sheffield/ Lincoln Office for meetings, training and events

Benefits:

28 days annual leave plus bank holidays (and a holiday purchase scheme)
Birthday Off
Employer’s pension contribution above minimum
Enhanced maternity, adoption, shared parental and paternity pay & paid fertility leave for those undergoing fertility treatment
DBS Paid
EV Car scheme
Blue Light Card
Personal wellbeing support
Employee assistance programme
Keys Health services discount for you and your family of 12.5%
Use of our ADHD360 static home (near Alton Towers)
Company celebration events

Full job description:

Do you want to make a difference?

Are you ready for a new challenge?

Can you work in a team that's supporting world class healthcare for people with ADHD?

If you have answered YES to these questions, we have a great opportunity for you!

Company Description:

Keys Health is a division of Keys Group and is made up of ADHD360, Autism 360 and Mable.

ADHD360 and Autism360 diagnose, treat and empower those living with Neurodiversity to unlock their potential and live brighter lives. Mable delivers a complimentary speech and language therapy that supports a range of communication challenges through schools and privately.

Our mission is simple (but mighty): to make neurodiversity something to celebrate, not hide. Help us make every patient’s journey the best it can be.

Job Summary:

The Patient Safety Investigator leads and delivers patient safety investigations across the Health Division, ensuring a consistent, high-quality and proportionate approach from initial scoping through to reporting and learning outcomes.

Working in line with the principles of the Patient Safety Incident Response Framework (PSIRF), the role supports a shift toward system-focused learning and improvement. The postholder undertakes a range of investigation types, including Serious Incidents and After-Action Reviews, producing robust, defensible findings that translate into clear, actionable recommendations.

The role also contributes to investigations involving clinical and HR interfaces, supports legal and external processes such as coroner communication and reports, and identifies themes to inform wider patient safety improvement.

Essential Duties and Responsibilities:

Lead end-to-end patient safety investigations, including serious incidents, using proportionate and learning-focused approaches
Gather and analyse evidence (clinical records, timelines, staff accounts) and conduct professional, objective interviews
Identify contributory factors and system issues, focusing on improvement rather than blame
Produce clear, structured investigation reports with practical recommendations
Ensure findings are embedded into practice to drive meaningful improvement
Maintain accurate and well-documented investigation records
Provide input into HR-related investigations and support legal/external reporting (e.g. CQC, court, coroner)
Contribute to PSIRF processes by sharing insights, themes, and presenting findings at governance meetings
Support organisational learning through summaries and collaboration with clinical and operational teams
Drive continuous improvement in investigation quality, including developing tools, templates, and training

Qualifications and Experience:

Professional qualification in a relevant field (e.g. Nursing, Social Work, or equivalent experience in patient safety, investigations, or risk management)
Experience conducting investigations within healthcare, safeguarding, or a related field
Strong understanding of incident investigation methodologies and system-based learning approaches
Experience analysing complex information and producing clear, structured reports
Excellent written and verbal communication skills
Ability to work independently and manage multiple investigations simultaneously
Experience with the Patient Safety Incident Response Framework or similar frameworks (Desirable)
Experience contributing to legal or external reports (e.g. coroner statements) (Desirable)
Experience identifying themes and contributing to organisational improvement (Desirable)

Additional Info:

Additional Information

This role supports the delivery of patient safety investigation processes across the Health Division, ensuring incidents are reviewed in a way that prioritises learning, improvement, and patient safety.

The postholder will work closely with the Head of Patient Safety and Safeguarding and wider clinical teams.

Due to the nature of the role, the postholder must always maintain strict confidentiality and professional boundaries.

This role may involve occasional travel for meetings, training, or external agency engagement.

Patient Safety Investigator