Fulfilment Manager

Full-Time, Flexible Hours

Our ADHD Careers: About the role

Salary: 41,000

Shift and Schedule: Flexible hours between 8:00am – 6:00pm e.g. 8:00am – 4:00pm, 9:00am – 5:00pm or 10:00am - 6:00pm

Location: Lincoln, Lincolnshire (Hybrid)

Benefits:

25 days annual leave plus Bank Holidays
Birthday off
Employers' pension contribution above minimum
EV Car Scheme
Blue light card
Use of our ADHD360 Static Home (near Alton Towers!)

Full job description:

Do you want to make a difference?

Are you ready for a new challenge?

Can you work in a team that's supporting world class healthcare for people with ADHD?

If you have answered YES to these questions, we have a great opportunity for you!

Company Description:

Want to help change the world of neurodiversity?
At ADHD360, we don’t just treat ADHD — we transform how the world sees it. Recently crowned Medical Service of the Year 2024/25, we’re the UK’s leading ADHD diagnosis and treatment provider.

Job Summary:

We’re looking for a Fulfilment Manager to lead our dedicated team of six and make sure our valuable clinical resources are used in the best possible way. You’ll play a key role in ensuring every assessment appointment is put to good use — so patients get timely care and an excellent experience from start to finish.

You’ll work closely with teams across the organisation, using your creativity and analytical skills to solve problems, improve processes, and help things run smoothly every day.

Essential Duties and Responsibilities:

Management and support of a current team of 6: ▪ 1 x NHS contract co-ordinator ▪ 1 x Fulfilment co-ordinator ▪ 3 x DNA and fulfilment co-ordinators ▪ 1 x SME New Patient Success Team
Ensuring fulfilment is delivered through both the fulfilment team, New Patient success team (6 colleagues) and clinical service managers colleagues (2) across the clinical management team
Delivering both daily and monthly reporting of fulfilment delivery to the wider business.
Produce weekly reporting, monitoring all aspects of commercial transactions relating to assessments, from volumes by product type to expected revenues.
Managing and maintaining growth for each of the main patient channels; Private, RTC and NHS contracts, in line with the overall growth strategy in collaboration with the marketing manager and team, ensuring the connection with NPS and fulfilment is secure and mutually productive.
The ability to forecast longer term assessment volumes with the Fulfilment co-ordinator using trend data and by collaborating with the marketing team both internally and externally.

Qualifications and Experience:

A meticulous and analytical attention to detail is essential. Being demonstrated through daily and monthly reporting, versus business objectives.
Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
Organisation skills and an ability to manage own workload
An ability to work on own initiative yet be a key part of a team
Be a natural problem solver
Able to adapt to change role depending on business requirements
Comfortable with repetitive tasks
Positive outlook and an ability to work well under pressure
Resilient and skilled in motivating others to achieve our aggressive growth strateg
A desire to succeed within a KPI focussed environment working to realistic commercial objectives around patient retention levels is essential as is the ability to work autonomously if required

Competencies:

Integrity
Dependability
Strong verbal and written communication skills
Team management skills
Resilience

Fulfilment Manager