Deputy Patient Experience Manager

ADHD Careers with ADHD 360

Deputy Patient Experience Manager

Full-Time


Our ADHD Careers: About the role

Salary: 30,868.00

Location: Nettleham

Full job description:

Do you want to make a difference?

Are you ready for a new challenge?

Can you work in a team that's supporting world class healthcare for people with ADHD?

If you have answered YES to these questions, we have a great opportunity for you!

Company Description:

Want to be part of a healthcare revolution? ADHD 360 isn't just changing lives – we're transforming the entire narrative around neurodiversity. As the UK's leading ADHD diagnosis and treatment provider, recently crowned Medical Service of the Year 2024/25, we're on a mission to make neurodiversity something to celebrate, not hide.

Job Summary:

The Deputy Patient Experience Manager plays a key supporting role in the delivery and
advancement of exceptional patient experience initiatives. Working closely with the Patient
Experience Manager, this role helps oversee feedback processes, supports service
improvement strategies, and contributes to the performance and development of the Patient
Experience team. The Deputy is a proactive leader who ensures operational consistency and
high standards in the delivery of patient-centered services

Qualifications and Experience:

  • Minimum 3 years of healthcare experience, preferably with patient-facing or quality roles • Experience in supporting service delivery or improvement projects • Strong communication and organisational skills • Experience in a supervisory or mentoring role is desirable • Working knowledge of healthcare quality standards and patient feedback mechanisms

Additional Info:

Key Responsibilities:

Operational & Team Support

• Support the daily operations of the Patient Experience team, with responsibility for line
management of Patient Experience Officers.
• Monitor and maintain patient feedback systems, ensuring timely and accurate
responses
• Provide coaching and guidance to Patient Experience Officers
• Deputise for the Patient Experience Manager in their absence
• Ensure feedback and learning are shared effectively across departments

Performance Monitoring

• Support the tracking and reporting of key performance indicators (KPIs)
• Assist with data collection and analysis to identify areas for service improvement
• Ensure team documentation and data entries are accurate and compliant

Stakeholder Engagement

• Liaise with internal departments to support service development initiatives
• Support meetings with stakeholders and contribute to improvement discussion
*Respond to patient concerns with empathy and professionalism; acting as the first point
of contact for escalations, then escalating as necessary

Quality & Compliance

• Support quality assurance processes to uphold service standards
• Promote adherence to safeguarding protocols and data governance policies
• Contribute to audits and reviews as required

Competencies:

• Strong interpersonal and team coordination skills
• Analytical thinking and problem-solving
• Organisational awareness
• Stakeholder communication
• Ability to manage multiple priorities and deadlines

Safeguarding Responsibilities:

ADHD360 is committed to safeguarding and promoting the welfare of children, young
people, and adults. The Deputy Patient Experience Manager must adhere to all safeguarding
procedures, undertake regular safeguarding training, and promote a culture of vigilance and
care. You must understand your personal responsibility in protecting the wellbeing of those
you encounter in your role. All concerns must be raised following the company’s
Safeguarding Policy

ADHD 360 Core Values

The ADHD 360 culture and workplace

ADHD 360 Culture and Workplace

At ADHD 360 we pride ourselves on having a flat ADHD Careers culture where everyone has a voice no matter what position they hold in our business.

1. The acceptance of help: There are no prima donnas at ADHD 360

2. Respect and Protection of each other: We all work as a team striving for the same end goal; to offer the best and be the best

3. Encouragement: We have a lot of fun at work, and we encourage each other

4. We don’t do blame: We all stand by each other, when mistakes are made we look for the learning and move forward

5. HONK: This comes from a lesson from Saatchi and Saatchi, Why geese fly in their V formation. If someone needs help they’ll HONK, it’s what you’ll hear in our office. We’re never frightened to say I need help.

Are you interested in joining the ADHD Family?

We are always on the lookout for talented and dedicated professionals who are passionate about their work and eager to make a difference.

If you're interested in joining our team, we'd love to hear from you and discuss the opportunities!